FAQ

 +49 177 374 66 66

FREQUENTLY ASKED QUESTIONS

Is Mining Europe Solutions an official distributor?

No, but we are re-selling Antminer products successfully for several

years now. You can check our reviews or request for

recommendations from current customers.


Do you have multiple webshops / websites?

No, we only sell our products from www.mining-europe.solutions.

Please do not place your order at another website claiming to be an official Bitmain Distribution company or representative. We are not responsible for such purchases and will not offer any compensation in such cases.


How do I place an order?

When a product is available you can easily place your order by the order

form online. After confirming your order you will receive an official

invoice with payment instructions. When payment is made in time your

order is final. If we can not process your order you will receive an

email notification.


What to do when a product is out of stock?

Please subscribe to our newsletter.

This way you will automatically receive an email when a product is available again.


What Shipping Methods Are Available?

We ship by DHL (7-10 days), Fedex (10-14 days) and UPS (30 days).


What about customs and import duties?

We ship directly from Germany.

This means if you order from inside EU zone there will be no additional customs or import duties. If you place your order from outside EU zone please notice you’ll have to

pay customs and import duties on delivery.

In that situation please consult your local authorities.


What are the shipping terms and delivery date?

We ship out all orders from our partner distribution center.

Shipping within the EU zone takes about 7-14 days depending on your country. 

Shipping outside the EU zone takes about 14-20 days depending on your country.


What are the warranty on the products?

We offer two years full warranty to all private customers.

We offer one year full warranty to all business customers.

For more detailed info check our terms and conditions.


What to do with technical failures?

Please consult our customer support for help and assistance. If a

product needs to be repaired we will provide you with the information.

You’ll get instructions on how to send back your faulty part or unit to

our office. We’ll arrange repairs and replacement. Please notice we only

offer this service for customers who purchased their products directly

from our company.


Can you handle bulk requests?

Lately we only sell limited units per customer/order.

This way we can supply more customers. For each batch we will communicate how many units

you can order max. Sometimes we also sell multiple units at the super sale section.

For bulk requests we advise you to contact the manufacturer Bitmain directly.

MINING EUROPE SOLUTIONS

We are the No.1 Online-Shop for Miner & more in Europe.


Franz-Joseph-Str. 11

80801 Munich


mail@mining-europe.solutions


DE: +49 177374 6666

AT:  +43 720 34 93 23

DELIVERY WORLDWIDE

Shipping with guaranteed time-definite and day-definite worldwide delivery.

RETURN POLICY

Within 90 days will receive

a refund or exchange.

24 / 7 SUPPORT

Service provided 24 hours a day, 7 days a week.

PAYMENT METHODS

We accept a number of secure payment methods designed to be completely safe and friendly.

When you shop at Mining Europe Solutions, your privacy and online security are always guaranteed.

BANK

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